Frequently Asked Questions
1.Where can I add order notes for the products I want to purchase?
> Shop > Add to Cart > Add a Note
2. What are the payment methods?
>
iyzico – FAQs
Is iyzico membership free? Yes, iyzico membership is completely free. You can sign up instantly through the iyzico mobile app or by clicking here.
What is iyzico Pay? iyzico Pay is the easiest way to pay. Whether you use your balance, bank card, or bank transfer, you can make payments quickly and securely.
What is an iyzico balance? Your iyzico balance is the amount you can use to make purchases without needing a credit card. You can top up your iyzico account through our mobile app, spend it as you wish, or withdraw the balance to your bank account.
How can I top up my iyzico account? In the iyzico mobile app, tap "Top Up" and you'll see options for "Top Up with Card" and "Top Up with EFT/Bank Transfer." To top up with your card, select "Top Up with Card" and enter the desired amount. Then, choose from your saved cards or add a new one to complete the transaction. All card transactions are reflected in your balance instantly, 24/7. If you prefer to top up with EFT/bank transfer, select your bank account and enter the amount. EFT/bank transfer top-ups are reflected in your balance instantly.
When will the money I add to my iyzico account be reflected in my balance? Your iyzico balance is updated instantly for both card and EFT/bank transfer top-ups.
How can I spend my iyzico balance? You can currently use your iyzico balance on tens of thousands of websites. Soon, you'll be able to use your balance on all websites that use iyzico's payment infrastructure.
How can I withdraw money from my iyzico balance? In the iyzico mobile app, tap "Withdraw" and enter the amount you want to withdraw. Then, enter the IBAN where you want to send the money to complete the withdrawal process. The amount you withdraw will be reflected in your bank account on the next business day.
Where can I track my refunds? You can download the iyzico mobile app to track your refunds and get 24/7 live support for any questions.
When will my refund be credited to my account? Your refund will be credited to your account as soon as your refund request is approved.
Is there a fee for topping up my iyzico account? No, all transactions on your iyzico account are free.
Is there a fee for withdrawing money from my iyzico account? No, all transactions on your iyzico account are free.
3. Where should I request a special offer for my bulk orders?
>You can reach out to us by sending an email to the address provided on our contact page.
